ONLINE CATALOGUE

Legend

Level:

E:           Executive

M:     Management

All:  Employees and Management

Content:

S – Standard session (incl. discussion period)

C – Customized session (up to 25%) to meet specific audience needs

F – Fully customized (requires additional session to adapt content for delivery)

P – Professional support only (interactive consulting sessions)

Information Security

Level

Content /  Code

This critical suite of courses contains all the information that employees and management need to know to better protect the digital assets of the business.  All courses are customizable to client needs.

Introduction To Information Security

This one-hour introductory session is an overview of issues that managers and executives are concerned about every day. It discusses, from a risk perspective, how businesses must protect their most valuable asset (information) before, not after, disaster strikes. Topics covered:

1. The value of your business information

2. The cost of compromised information

3. Inherent, Internal & External threats

4. Information Protection Layers

5. The Weakest Link

M/E

S

100-A

Introduction To Secure Communications

Overview: Gain insight into secure communications at work and at home.  This module covers the top risks to Internet and network communications and suggests avenues to protect business information while it’s in transit.

Topics covered.

1. Electronic mail

2. Instant Messaging

3. Web communications

4. Protecting email information

5. Adopting security best practices

All

S

101-A

Mind The Audience: Securing Your Communications At Work

The convergence of the related concepts of security and privacy takes place within the scope of this module.  Learn to protect valuable business information, competitive data and personal correspondence.  How to both assist and leverage your IT department to secure communications.  You will also learn to implement your own protection schemes and will have access to specific software designed to do that.

Bonus: free software

All

C

102-D

Best Practices For Secure Web Browsing At Work

Understanding the security impact of having Internet access at work is a crucial element in a company’s asset protection strategy.   Understand the cause and effect of Web browsing, both work-related research and casual surfing.  Learn the do’s and don’ts of Internet access and help preserve productivity, the integrity of your business information and the security of your network.

Bonus: free software

All

S

103-A

Protecting Information By Securing Desktop Access

Physical access control is the most trivial and overlooked aspect of information protection.  Every year, it remains the leading cause of information theft and data loss.  Learn to protect your work environment, safeguard your sensitive data and protect the company’s interests with this essential module.

Included: Best-practices crib sheet to protect your computer.

All

S

104-A

Protect Your Company By Understanding How Viruses Work

This overview into worms and viruses is designed to help you protect your computers at work and at home by providing an insight into how they work, who creates them and what their limitations are.  Learn to combat viruses with confidence and to anticipate new threats by understanding how computer viruses work.

All

S

105-A

Secure Office Document Storage And Sharing

Learn to keep work documents secure and to share information in ways that preserve its integrity and confidentially.  Understand online forums, corporate  intranets and bulletin board systems before trying to collaborate on sensitive business issues.

1.       Management strategies for storing mission-critical information

2.       Best practices for storing and sharing your work information

3.       Tips for copying, backing up and discarding critical data

4.      Strategies for sharing knowledge and business documents

All

C

106-D

Managing The Responsibility Of Your Own Information Security

Accountability in data security begins with proper processes, best practices and the right tools.  Learn to implement and track the best methods for protecting your work, and your company’s information assets.  We’ll cover::

1.       Monitoring events in everyday activities

2.       Incident reporting

3.       Top 10 easy solutions for staying on top of the information you’re in charge of managing

4.      Being prepared: how to help your IT staff and consultants when something does go wrong

All

C

107-D

Creating Effective Information Security Policies

Proper policies and procedures are the blueprint of every successful corporate information security strategy.  Learn the methods used by experts to create effective strategies to create policies that fit your organization and its culture and that adapt to its changing needs. Learn how to generate critical employee buy-in.  This course is essential for all managers, executives and business owners.

M/E

S

107-E

Managing Employee Security Committee Meetings

How do the most successful companies make decisions that impact and incorporate security?  Learn to manage and participate in business meetings designed to address security issues. Studies prove that when employee input is ignored, corporate security suffers.  Implement the right processes to educate and empower your business to make the right decisions.  This course is essential for all managers (including project, product managers and developers)

What’s included:

1.       Selecting and ‘involving’ team members

2.       Leading an effective committee meeting

3.       How to achieve self-regulated security

4.       Catalyzing change

5.      Incident reporting 

M/E

S

107-F

Effective Due Diligence Processes for Partner Organizations

The process of creating policies to protect security includes contingency planning and risk management.  Partners and even clients become integral pieces of your security structure, impacting such aspects as business continuity and data recovery when your company depends on them.  Learn to:

1. build joint policies for information management/protection
2. evaluate remote access sites
3. define individual/group responsibilities
4. audit 3^rd party policies

M/E

S

108-A

How To Perform Due Diligence On A Vendor/Consultant

This complementary session (to module 108-A) covers the dependencies that businesses have on vendors and providers of professional services.  When your business continuity and security depend on these 3^rd parties, you need to supplement your SLA with actual numbers.

1. Carrying out an on-site visit
2. Asking the right questions
3. Give and take – a service level primer
4. Policy maintenance

M/E

108-B

Securing Corporate Boundaries: Intro To Social Engineering

Social engineering is the weakest link in your business security infrastructure because it is difficult to create policies to cover all possible aspects.  Social engineering is the process by which malicious parties take advantage of unaware individuals to gain access to restricted information and/or resources.   Learn to:

1. recognize the human threat

2. eliminate the digital element

3. report incidents and help build tighter policies to combat it

All

S

109-A

new! Responsibilities Of The Chief Security Officer

This course is intended for IT managers, directors, CIO/CFO/CEOs and any other executives with security responsibilities. Before delegating security to anyone in your organization, attend this invaluable session.   Learn to:

1. recognize and prioritize threats

2. manage functional risk

3. strategize and document for the mid and long term 

4. leverage compliance and best practices

5. demand appropriate internal and external accountability

Information Privacy

Information privacy has become the most important issue in business today.  Because of liability issues, competitive pressures and confidentiality concerns, the business value of privacy is higher than ever.

Protecting Your Company’s Privacy On The Web

The perfect complement to 103-A, this course examines the privacy impact of all Internet activity with a focus on the Web.  Understand and mitigate the risks of compromising company data by working with the Internet:

1. The privacy risks of Webmail

2. Instant Messenger privacy

3. Gateways and business portals

4. Ecommerce sites and database-driven Web sites

5. 10 direct threats to privacy

All

S

201-A

Internet Privacy II – Practical Business Implementations

The successor of 201-D addresses the management challenges of enforcing privacy policies based on different information types, communicating and monitoring activity and taking steps to correct issues before they become problems.  This advanced course discusses best practices, policies and tools that will help preserve both privacy and productivity within your group.

M

C

202-D

Controlling Unsolicited Email And Spam
The leading cause of IT-related headaches has recently become a leading threat.  Spam now effectively serves as a conduit for malicious software and collects private information without user knowledge.  Understanding spam is the first step in the creation of a strategy for combating it.  This essential module covers:

1. The different types of unsolicited email
2. Where does it come from and how does it get here?
3. Strategies for fighting spam
4. Individual experiences – a discussion with the audience

All

S

203-A

Introduction To PIPEDA Privacy Legislation

PIPEDA requires each organization to implement a privacy policy and compliance program applicable to its Canadian employees and/or customers. The Act sets out ground rules for the management of personal information in the private sector.  This high level overview provides an effective introduction to PIPEDA including:

1. Purpose of the Act
2. Information collection and intent
3. Offences and legal liability
4. Audit and questionnaire
5. Managing the change process

M

S

204-A

Confidentiality And The Internet

The vast majority of experts will agree that the main risk facing business and personal information on the Internet is not privacy loss, but confidentiality loss.  The issue of compromising critical information includes many aspects that are becoming an integral part of corporate information risk policies.  It includes:

1. Information classification and confidentiality
2. Risk levels and mitigating strategies
3. Sharing knowledge regarding confidentiality protection

All

S

205-A

Web Privacy And Trust: Introduction to the P3P Standard

The World Wide Web Consortium’s Platform for Privacy Preferences is an elegant solution to individual privacy protection on the Internet because it leverages the power of the Web browser before a Web site is even visited.

Our immersion into this new standard includes:

1. Business applications: how to build visitor and consumer trust
2. Privacy protection: how to gauge a site’s commitment
3. The future of integrated privacy protection

M

S

205-B

Classifying Your Data According To Confidentiality/Sensitivity

Data classification procedures are currently at the forefront of information risk management because they incorporate aspects of security, privacy and confidentially and balance them against information value, risk and expenditures.  The challenges of data classification are significant enough to cause entire information risk policies to be discarded and rendered ineffective.  Learn to implement a data classification framework, assign responsibilities, calculate implementation time frames and preserve the value of these critical documents.

M/E

S

205-D

Identity Theft And Your Work

Identity theft occurs when someone uses personal/business information such as a name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.

Identity theft is a serious crime. People whose identities have been stolen can spend months or years - and their hard-earned money - cleaning up the mess thieves have made of their good name and credit record. In the meantime, victims may lose job opportunities, be refused loans, education, housing or cars, or even get arrested for crimes they didn't commit.  Learn to identify different types of crimes that may lead to identity theft and personal and business assets.
What’s Included: Identity Theft Guide and educational materials.

All

S

206-A

Office Productivity

The proliferation of software designed to connect and distract working people is placing a strain on business productivity.  Loss of productivity means higher operational and data protection costs.  Studies prove that businesses with productivity issues also experience higher security and privacy-related losses.

Dealing With Hoaxes, Spam And Viruses At Work
Today’s workplaces are making better use of technology than ever before. Unfortunately, with all its benefits, technology is presenting employees with new challenges every day; and ones that require them to make decisions.  This module empowers you to make the right decisions when faced with unsolicited communications, potential hoaxes and malicious software.  Business productivity is precious.  Management and employees need to preserve it by gaining the awareness needed to take control of their working environment.

All

S

301-A

Instant Messaging, interactive Systems And Other Distractions

Instant messaging and other real-time digital communications options have become commonplace both at home and at the office, making it all too easy to be continually interrupted by the very systems that we install to improve the way we work.  Estimates place productivity losses due to real-time communications in the hundreds of millions of dollars, and the problem is only increasing.  Learn to control these habits while making the most of these tools.  Create opportunities for customer service, document sharing and collaboration and actually increase productivity through the use of technology.

All

S

302-A

Best Practices In Office Communications & Email Overload

Netiquette is a term that is not often mentioned in office environments.  The ability to communicate effectively, coherently and politely using technology is not innate, as many businesses assume.  This module introduces tips and concepts for effective business communication using computers and the Internet, dealing with information and email overload, and making decisions about sharing information.

All

S

303-A

Making The Most Of Collaborative Systems
This module is essential for all groups and employees that work in virtual teams, make use of technologies to boost their productivity, share resources and work collaboratively.  Managing virtual conversations, shared schedules and pooled resources can be a challenge without the proper training.  This module introduces working procedures and proven tips to maximize productivity and effectiveness when using collaborative technologies.  Topics discussed:

All

S

305-B

Better Work Practices: Customizing Your Work Environment
Microsoft Windows and most office applications allow for a vast degree of customization intended to increase productivity and maximize work enjoyment.   This module presents the various features available to customize your work environment, shortcuts to make work processes faster and easier.  The following topics are discussed: display settings, document editing, sharing data across applications, multi-tasking, the Control Panel, shortcuts, etc.

Bonus: This module now incorporates the content of 304-B (Protecting health and productivity at work).

All

C

306-A

Understanding The Risk: Spyware, Scams and Cookies

This unique module presents employees with the negative effects of technology and everyday processes.  The course content complements modules 203-A and 301-A and is intended to increase awareness of the effects and repercussions of work-related activities.    Note: although covered, this material does not focus on ways to secure systems or mitigate the risks discussed.  What’s included:

1. What’s the worst that can happen?
2. False alarms? Spyware, scams, cookies, hoaxes
3. Organizational risk and policies

All

S

307-B

Internet Research

Every day, businesses gain or lose their competitive edge because of their staff’s ability to locate and leverage information, whether it is on the Internet or on the company’s intranet.

Search Engines And Internet Directories

Search engine technology is the driving force behind the growth of the World Wide Web.  Because of advanced online databases, we are able to locate the information we seek and put It to work for our own benefit.  Understanding how search engine technologies work is an important part of using the Internet for business, maximizing productivity, preserving your privacy and staying out of legal trouble.  This module provides the audience with an understanding of how the top search engines work, how to optimize search efforts and what to avoid in the context of Web-based research.

All

S

401-A

Beyond Internet Search Engines

This interesting module introduces the audience to methods of doing research on the Internet that parallel the World Wide Web.  From FTP directories to Gopher systems, expert groups and pay-for-access systems, this module provides a new perspective on the Internet while bringing with it an intimate and interesting look at this ubiquitous research tool.  Material includes a Site Research Summary Sheet.

All

S

402-B

Risk Management: Internet Copyright Law

What are the implications of Internet research?  Copyright infringement, trademark infringement and other types of intellectual property violations are very common on the Internet.  Most businesses do not maliciously or even intentionally violate IP laws but fall victim to the consequences because of a lack of awareness in the organization and a degree of apathy among employees.  This course module explains common procedures and presents case studies in an effort to save businesses both money and embarrassment as a result of legal action.

Also included: information about protecting business copyrights and trademarks,

All

S

403-C

Introduction To Business & Competitive Intelligence

The fastest growing type of predatory business practice is the use of competitive intelligence and corporate espionage.  Learn how unethical organizations collect information by using nothing more than the Internet and a telephone.  Educate your management and employees on the right way to collect business intelligence (BI), to monitor and evaluate the competition and to make effective decisions supported by real-time data.

M

S

404-B

Electronic Commerce and Online Business

Understanding electronic commerce from experienced ‘dot-com’ entrepreneurs and consultants brings valuable new perspectives on successful online commerce, e-business and Internet marketing.

Internet Business Etiquette – Ethical Do’s and Don’ts in Marketing

Many Internet businesses make the mistake of communicating with their audience in the same way they would in a traditional business. Worse, they make the mistake of abusing the power of the Internet in search of financial gain, Web site traffic, popularity, etc.  This module examines challenges and solutions for ethical Internet marketers.  It also looks at the risk – both business and legal – of using unethical marketing approaches using the Internet.

All

S

501-A

Understanding Search Engine Placement

Search engines are the cornerstone of online business and their existence has helped the Internet’s growth explode in the late 90s thanks to technologies such as spiders, crawlers and intelligent indexing.  Understanding how search engines work is a crucial step in creating a successful business strategy that leverages the power of the Internet. 

All

S

501-C

The Fundamentals Of Internet Marketing

The evolution of the Internet from a Department of Defense tool, to a medium for connecting universities and now as a platform for global business has taken 30 years.  Now that procedures and best practices have been developed for doing business online, Internet marketing has turned from art to science in an effort to deliver on promises made before the ‘Dot Com Bubble’.  This introductory module introduces concepts of email marketing, clickthroughs, knowledge management, hyperlinking, reciprocal linking, viral marketing and much more. Who should attend: Employees and managers involved in their company’s online presence and anyone interested in gaining an understanding of the fundamental concepts of online marketing.

All

S

502-A

Promotional Strategies For Corporate Portals

An online portal can be a public destination for general or specific resources, an industry or company-specific web site or an intranet/extranet.  These portals or gateways need to be promoted in very specific ways in order to effectively address the needs of employees, partners and clients while preserving both interest and productivity.  This module introduces promotional strategies from the manager’s perspective, taking into account specific priorities and mandates for raising awareness and leveraging collaborative environments.

M

S

503-B

Promoting Your Content Within The Enterprise

An extension of module 503-B, this course addresses a wider audience involved in content development for corporate Web publishing.  This module specifically addresses the responsibilities of employees involved in content development, including tools and strategies for engaging their audience.

All/M

F

505-F

Leveraging the Power of Viral Marketing

Word of mouth and viral marketing are similar concepts and ones that lend themselves particularly well to the Internet.  By ethically using viral marketing to create awareness and build an audience, businesses can make their marketing efforts more cost-effective, better target their audience and build chains of satisfied customers.  This module includes case studies and a discussion of the dos and don’ts of viral marketing strategies.

M

S

506-D

Launching with a Bang!  New E-Commerce Site Deployments

The launch of an Internet business can be gradual and calculated, or it can be explosive and strategic.  The pros and cons of both approaches are explained and discussed with an emphasis on the concept of the ‘grand opening’.  The audience is presented with case studies and reference materials.

All

S

507-D

How Employees Can Help Revitalize a Corporate Site

The concepts of freshness, relevance and usability are sometimes forgotten by businesses trying to survive and remain operational in today’s competitive environments.  For a corporate Web site to be successful, many factors and certainly players are needed to create, publish and promote content, increase awareness and visibility, generate and act on recommendations.  This module reviews concepts of online marketing along with content promotion and site management for all businesses whose Web sites are used as more than simply ‘brochureware’.

All

C

508-D

Internet Publishing

Learn to better understand the World Wide Web, Internet publishing and specific aspects of best practices to keep in mind when publishing globally or to the corporate intranet.

Introduction To Effective Web Publishing

This module is aimed at employees and groups in charge of maintaining aspects of the corporate intranet.  Effective Web publishing takes more than knowing how to use the software tools at your disposal.  It leverages guidelines and presentation skills, an understanding of software bugs and audience readiness, communication with other departments and the ability to juggle multiple visual applications.  This course content is essential for all organizations that make use of an intranet/extranet for corporate communications.

All

C

601-D

An Introduction To Your Content Management System

This new system immersion is an accelerated course on using a content management system in place in your organization.  By learning to manage and share work information, you will very rapidly gain a high level of comfort with this tool, enabling you to intuitively discover advanced features and integrate it into your existing work processes.  This module vastly shortens your learning curve with your new content management system by presenting new concepts, introducing shortcuts and demonstrating best practices.  Reference materials included.

All

F

602-F

Managing Your Piece Of The Company Site/Intranet

This customized module introduces employees and managers to additional Web publishing practices, complementary to course 601-D.  Specific to your company’s Intranet structure and tools, this rapid immersion into Web information sharing introduces more advanced concepts such as interactive site areas, dynamic resources, shared themes, fonts, Office integration, etc.  This presentation is intended to shorten the learning curve and provide your employees with a baseline degree of knowledge prior to a new system introduction, a migration or taking on new responsibilities with respect to intranet area management.

M

C

603-E

Content Management System Best Practices

Designed for employees that have already been introduced to their CMS, this module introduces key concepts, a work flow and helpful tips to accelerate learning and increase the degree of comfort with your organization’s system.  Material included: Reference materials.

All

C

604-D

Compromising Intranet Security: Don’t Become The Weakest Link

Intranet security is an important part of preserving business information assets.  This course clearly presents the structure of your intranet, your software’s capabilities and what you need to do to avoid compromising security, privacy and corporate risk policies.

All

C

605-D

Internet Best Practices At Work

The Internet has been a difficult new frontier for businesses to adapt and leverage. Employees can not only lower operational costs but also increase profit margins with lower risk.

Online Customer Service Dos And Don’ts

Internet businesses do not benefit from the retail environments of traditional businesses.  Their success depends overwhelmingly on product and service quality.  This essential module includes case studies and tips on preparing an effective customer service strategy and it includes a discussion on using the right tools, building templates and educating staff to ensure the highest level of online customer service.

All

S

701-B

Effective Email Etiquette (has been combined 303-A)

All

S

702-A

Business Presentations Over The Internet

This module addresses the various options that presenters have for delivering content, either in real-time or as stored presentations available online.  Presented as a detailed list of options, these tools all have pros and cons as well as specific strengths in their own areas.  A must for business presenters and virtual groups.

All/M

S

703-C

Tips For Effective Partnership Management

All successful Internet businesses have grown by using an effective strategy involving partners and affiliates.  Affiliate channels, resellers and other partners are an extension of your e-business and provide marketing resources that no single business can afford.  They supplement sales efforts, grow your brand and build your credibility.

M

C

704-D

Business Travel: Tips For Stress-Free Communications

Business travelers often experience great challenges with communications because they are taken away from their normal working environment and are forced to work and collaborate on the road.  This module presents an overview of communication options that exist to make it possible to work from a different office, city or even country.  It includes a discussion of backup plans, technologies and tips for preparing for important business trips.

All

S

705-A

Using IT Resources Effectively

Businesses spend billions of dollars yearly on IT systems and infrastructure only to see much of it wasted because of under-use, misuse or serious mismanagement.

Understanding Data Storage and Shared Drives/Folders

This introductory module educates employees about data storage.  To be effective and productive, businesses need to manage their data according to internal policies and the structural network designs that are most efficient for their data management requirements.  What’s included: tips on protecting your work data on shared drives, ensuring that information is properly backed up and intuitively structured in folders, understanding how data storage actually works and how it is effectively managed.

All

S

801-A

Intelligent Office Communications (Forums, Archives)

This customized course module introduces employees to the communication tools available in their office.  It includes an overview of usage policies and the most important features designed to get employees up and running at the end of the session.  Includes reference materials and/or Quick Reference Sheet.

All

F

802-D

10 PowerPoint Tips For Effective Business Presentations

Microsoft PowerPoint is the most widely used and also the most ineffectively used presentation tool in the industry. This course module covers specific tips and guidelines that will make any presentation content stand out and ‘grab’ the audience. An essential foundation for anyone with a licensed version of PowerPoint

All

S

803-A

Understanding Pdfs And Password-Protected Documents

The Adobe Acrobat and Microsoft Word document formats are ubiquitous in today’s business environments.  This exclusive module demonstrates the differences, advantages and disadvantages of using these multi-platform file formats to share information with co-workers and business partners.  Includes an overview of the encryption levels, privacy features and compatibility issues.

All

S

804-A

Using Intranets, Forums And Collaborative Tools

Your corporate intranet is a tool designed to make your work easier.  Internal tools for collaboration and communication are designed to make you more productive by providing access to database information, web pages and communication threads.  This customizable session introduces employees to the tools available in your enterprise for accessing and sharing information.

All

F

805-D

Contact Management Tips (Outlook, Act & Maximizer)

Over the past 15 years, contact management tools have improved to the point where they are able to manage much of a CRM process, track activities and produce reports on any cross section of the vast amounts of data they store.  This session is designed to discuss the contact management tool of choice in your organization and provide effective tips for maximizing productivity and comfort while using it.  Included also: habits to avoid, managing relationships and integrating with email and other essential functions.  A must for all employees.

All

C

806-D

Crisis Management

Knowing what to do – simply the basics - in case of technical trouble and managing routine issues are two major contributing factors to higher productivity and employee work satisfaction.

Managing Common Desktop Computer Problems

Companies of any size realize the impact that office technology issues have on productivity and work satisfaction.  This module presents employees the 15 most common desktop computer problems and their solutions.  This enables companies to empower employees to perform simple tasks, save money, minimize downtime, maximize the effectiveness of IT support staff and preserve productivity.

All

S

311-B

Troubleshooting Common Windows Problems

Microsoft Windows, the operating system of choice on over 80% of the world’s computer systems comes with its share of issues and incongruities.  By educating employees about ways to avoid problems and how to solve simple issues, departments and companies run more effectively, save money and maximize productivity.  This is an essential course for any business that uses Microsoft Windows.

All

S

312-B

Running Routine Maintenance Applications (Anti-Virus,Defrag,etc.)

For many businesses, running applications such as disk defragmenters, anti-virus software, Windows updates, etc. is a part of the business process.  Unfortunately not all tasks can or should be automated and employees should know how to perform these tasks and react to various application messages that they may see.  This is an essential course module for any business that wishes to save money and resources by empowering users to carry out very quick and simple maintenance tasks that can reduce IT support workload by more than 40%.

All

C

313-E

Common Internet Issues

The past 7 years have seen Internet adoption in office environments skyrocket and with it, the number of related issues that management must address such as: productivity loss, access control, spam, viruses, policies, piracy, inappropriate content and many others.  This customizable session presents these issues in whole or in part to a business audience, presenting the risk and the downsides of the top 10 ways that the Internet is mis-used in today’s workplaces.

All

C

314-E

Understand Your Machine Before You Kick It Or Call Your Admin

A fun and informative session designed to introduce the audience to the basic design of a computer and how it actually works.  By using clear diagrams and intuitive analogies, the workings of a computer are laid out to dispel the mystery of its design.  An important complement to 312-B, this module further helps IT staff address support issues by being able to communicate with a more educated employee base.

All

S

315-C

Business and Technology

These executive and management courses bring new perspectives on e-business strategy and leveraging information technology to achieve tangible gains in productivity.

10 Critical Components Of Internet Business

This management overview of Internet business brings together the 10 components of a successful online venture.  By understanding the interrelations between marketing, promotion, CRM and other essential components, managers and employees can work from a good common foundation.  This allows them to make informed choices, work together on strategic directions and effectively assign responsibilities.

All/M

S

411-A

Understanding E-Business Infrastructure

To understand e-business success, management needs to know what makes it tick – and technology is the answer.  This non-technical overview of the technology beneath an e-business’ hood is an essential component of an e-business strategy and is strongly recommended for all managers and executives.

E/M

C

412-D

Strategically Developing A Visitor-Friendly Web Presence

The development of an effective, usable and inviting Web presence is a science, and this session presents the step-by-step process of developing a friendly, attractive and ‘sticky’ interface that will attract visitors time and time again.  An essential component of any e-business strategy, this module also details barriers to adoption and ways to extract valuable feedback from visitors.

M

S

413-A

Keeping Your Content Fresh And Relevant

Site freshness is a never-ending effort. The balance between real-time, dynamic data, proprietary content and simply an attractive presence is a challenge for most companies.  Gain insight into 15 ways to keep content fresh and relevant while getting the highest mileage from your Internet development budget.  A session aimed at educating all managers and executives.

All/M

C

414-A

Internet Business Development Strategies

Using the Internet for business development and to grow revenues is the reason e-business managers don’t sleep well at night.  The vastness of the Internet and its ability to instantly connect any two computers presents marketers with tempting options.  Understanding and adopting the best Internet strategies should be the main focus of managers and this session presents options, issues and solutions designed to facilitate the decision and planning process while calculating revenue expectations from Internet channels.

M

C

415-A

Teleworking & Remote Access

Working remotely or as part of virtual groups has become the norm in many organizations because of its obvious benefits. These courses outline both best practices to adopt and pitfalls to avoid.

Boosting Your Productivity When Working From Home

Teleworking, remote access and accessing your work from home are very attractive concepts for most employees but both management and staff are often unprepared for the change in environment that has a tangible effect on motivation, effectiveness, productivity and time management.  This session presents productivity-boosting solutions for teleworkers and ways to increase work effectiveness from the comfort of home.

All

C

511-D

Managing Your Work-Related Technology At Home

Teleworking and telecommuting are practices that many businesses have adopted but are ill-prepared to support because office technology is suddenly far from IT support staff, dissimilar in setup and hard to troubleshoot.  This session covers specific office technology challenges for teleworkers and any employees that occasionally work from home.

All

C

512-E

Teleworking: Preserving Security And Confidentiality

A major issue at most organizations is the preservation of the controlled work environment that helps reduce the risk of information compromise and data loss.  This essential and unique session presents the risks, solutions and roadmap to policy compliance with office information security policies – to reduce costs and substantial liabilities in the event of sensitive information loss or compromise.

All

S

513-B

Troubleshooting Typical Telecommuting/Technology Issues

This session presents the 12 top technology troubleshooting issues and their solutions.  An essential component of any management strategy to anticipate and mitigate the risk of productivity and information loss by teleworking staff.

All

S

514-C

Virtual Collaboration – Working As Part Of A Group

The challenges of working as part of a team are compounded by the distance to the office.  Despite the comfort of home, teleworkers often find themselves challenged by the dynamics of teams and collaborative efforts because of the loss of social interaction.  This customizable session presents the challenges and solutions of particular environments and technologies such as online portals, teleconferencing and project management.

All

C

515-D

Effective Data Loss Prevention For Work And Home Environments

Preventing data loss at work through centralized backup and power protection is a standard procedure.  However, in home offices, these measures are often unavailable.  This session incorporates a discussion of the top threats to data loss and ways to effectively protect against it by using both policies and procedures to mitigate the risk.

All/M

S

516-B

Executive Learning Sessions

Today’s managers and executives are faced with a variety of multidisciplinary challenges that impact their ability to make important decisions.  Our seminars provide background information and a forum for high quality discussions to develop.  Prices vary according to session duration.

The Hacker’s Mind: A Fascinating Journey

Understand what drives and motivates hackers and techies to ‘do what they do’. This exclusive session presents case studies, profiles, photographs and expert research on what makes hackers tick.  Learn to protect your organization and turn hackers into an ally by understanding their motives, patterns and evolution.

M/E

C

901-D

Information Protection Initiatives: Managing a Security Committee*

M/E

C

107-F

The Risk of Accessible Resources: Accessibility vs. Vulnerability

An essential aspect of information security, the balance between 100% security and 100% usability is a paradox that is at the forefront of new product development.  Learn to mitigate risks and understand the give & take relationship between productivity and security.

M/E

C

903-D

Reducing The Impact of Unsolicited Email On Your Business

Unsolicited email is a plague that is affecting every single employee with Internet access in your organization.  Learn where it comes from and how it can be controlled before it wastes more valuable time and calculable resources.

M/E

C

904-D

Social Engineering: A Practical Guide For Managers

The most powerful type of security vulnerability is also the least technical.  Social engineering has been with us for millennia and now it is being used to access confidential information and compromise corporate assets.  To combat it, management must implement policies, awareness training and testing sessions to educate all employees about the high degree of risk that it represents.

M/E

C

905-D

Learning Streams

Effective learning of any subject comes from an understanding of multiple facets of issues and topics involved.  To gain an unparalleled perspective on business technology, the following Learning Streams are the most effective and convenient educational tool.

Stream 1:      Protecting Corporate Information Assets

A top-down approach to business information protection for employees and management.

Content:

A clear approach to understanding the risk to information and learning to implement controls at every layer between decision-making (high level) and the firewall (low level)

Modules:

107-E

107-F

109-A

205-D

804-A

904-D

313-E

Stream 2:      Information Security Processes for Managers

A full-cycle - Prevention, Analysis, Repair, Monitoring - approach to mitigating the risks associated with information management and solutions to common issues.

Content:

This aggregate collection of modules cover all aspects of security implementation based on the 3 major threat scenarios:

Preventing information security issues

Analyzing existing breaches of security or privacy

Managing through a crisis

Modules:

314-E

901-D

107-F

105-A

107-D

Stream 3:      Business Continuity and Data Recovery Strategies

Designing and implementing plans of action to minimize operational

disruptions in the event of resource losses such as IT, hydro, HR

or natural disasters

Content:                      

A risk-based approach to policy design, employee education and testing procedures for managers and executives.  Includes strategies for managing clients and partners, classifying threat levels and building effective processes

Modules:

TBA

Stream 4:      Secure communications and information sharing

A series of sessions designed to cover digital communications from a variety of perspectives: effectiveness, productivity, security, efficiency and privacy.

Content:                      

Today's employees need to be aware and accountable for activities that involve company information and IT resources.  This suite of courses invites the audience to understand and consider the effects of business communications in the digital medium while providing solutions for preserving security, integrity and productivity.

Modules:

101-A

105-A

203-A

206-A

305-B

702-A

513-B (optional)

Custom Learning Sessions

Our custom sessions are designed with your specific needs in mind.  We have the expertise to present great content and entertain the audience.  This is an opportunity to let your employees know about key aspects of your business applications, in-house technologies and processes.

Introducing New Office Software Applications

Accelerated training for the rapid adoption of new office applications.  This session introduces the main points of the new system, provides comparisons, reference materials and tips to make migrations and adoptions painless for employees.

All

F

911-F

Transitioning To A New Process Or Application

Changes in business process always represent challenges of both a procedural and cultural nature.  This session introduces and contrasts process flow, explains new procedures and unveils a support framework designed to make the changes ‘stick’ and make any system adoption a far simpler exercise for employees and management.

All

F

912-F

Managing, Sharing And Protecting Information

This high level overview of information management introduces concepts of risk data classification and information sharing.  A fully-customizable session, this course is essential for any business seeking to explain to employees and users the value, importance and vulnerability of the information they manage.  It serves to propagate both awareness and accountability at work.

All

F

913-F

Using Microsoft Office Effectively

Microsoft Office is an integrated suite of applications designed to meet specific business needs.  Often under-utilized, it contains many tools and capabilities designed to share information between applications and Microsoft Windows, store and process information as well as incorporate many kinds of tracking and monitoring features.  This customizable session presents the audience with the most commonly unused features in your organization and establishes a strong baseline of understanding about this ubiquitous productivity system.

All

F

914-F

Using Your Corporate Intranet/Extranet

The unveiling of a new intranet is often met with apparent apathy in many organizations small and large because its goals, features and capabilities aren’t often capably explained.  By using this session, a business can introduce an intranet or extranet to employees, partners or clients and ensure that they will use it effectively and build it into their business processes.

All

F

915-F